Public Service Quality

To provide you with quality service in the shortest possible time, the administration follows:

• The Public Administration Law*;
• Rules for serving individuals in public administration entities*.

Your opinion is very important to us. We invite you to actively submit suggestions on areas where the administration could improve. You can do this simply by email at [email protected].

If you have experienced unsatisfactory service from the administration's employees, we urge you to contact the Vilnius Castles "Hotline" at +37052122512 (leave a voicemail after the signal; it is not necessary to introduce yourself, but please describe the situation as specifically as possible).

^{*Information available only in Lithuanian.}